Maybe communication has become difficult. Maybe maintenance issues take too long to sort out. Maybe you are getting statements but still do not understand what is happening at the property.
Or maybe nothing is seriously wrong, you simply need a different level of support.
You can talk with Henderson Properties about your options before deciding. Tell us about the property, how it is currently managed, and what you would like to work differently.
What Would You Like to Improve?
Start with the problem rather than the management company.
Are you spending too much time following up on repairs? Do you need clearer financial reporting? Are tenant or resident questions still coming directly to you?
Write down the two or three responsibilities you most want a new manager to handle differently. That makes the conversation much more useful.
- Communication
- Maintenance
- Reporting
- Leasing
- Collections
- Owner Workload
What Information Helps With a Management Change?
| Bring or identify | Why it matters |
|---|---|
| Current management agreement | Helps identify notice requirements and responsibilities. |
| Current leases | Shows occupancy, dates, and existing agreements with residents or tenants. |
| Rent roll/account records | Helps establish current balances and payment information. |
| Open maintenance issues | Prevents active work from disappearing during the transition. |
| Service contracts | Identifies landscapers, HVAC providers, vendors, utilities, or other recurring services. |
| Keys/access information | Helps establish how the property can be accessed when appropriate. |
| Owner priorities | Explains why you are considering the change in the first place. |
You do not need to send all of these documents with your first inquiry. Start with a description of the property and the current situation.
Can You Change Managers While the Property Is Occupied?
You can still discuss an occupied property with a new management company.
The existing lease remains important. So do payment records, security-deposit information, open maintenance issues, resident or tenant communication, and the current management agreement.
The right transition depends on the records and agreements already in place.
Residential and Commercial Transitions Are Different
For a residential rental, the handoff may center on the resident’s lease, rent records, deposits, maintenance requests, and upcoming renewal or move-out.
For a commercial property, the review may involve multiple leases, service contracts, shared operating expenses, vendor relationships, and active building projects.
Henderson provides both residential and commercial property management. Tell us which type of property you own so the transition discussion starts in the right place.
Before You Choose a Transition Date
Review your existing management agreement before assuming when a change can happen.
Pay particular attention to notice requirements, termination provisions, outstanding charges, records, keys, deposits, active repairs, and vendor commitments.
If you disagree about contractual responsibilities or termination rights, get legal advice rather than relying on assumptions from another property’s situation.
Questions About Switching Property Managers
Do I need to fire my current property manager before contacting Henderson?
No. You can start by asking Henderson about your property and the available services. Review your current agreement before taking action.
Can Henderson take over an occupied rental?
You can contact Henderson about an occupied property. You'll need to review existing leases, records, payment information, maintenance issues, and the current arrangement.
Will residents or tenants have to sign new leases?
Do not assume that changing management automatically replaces an existing lease. The appropriate treatment depends on the existing agreements and circumstances.
What should I tell Henderson first?
Start with the property address, whether it is residential or commercial, current occupancy, who manages it now, and what you want to improve.
Start With a Conversation
You don't have to decide before asking questions.
Tell us about the property and what has prompted you to consider a change. We can discuss the services Henderson provides and what we need to evaluate the next step.
